What are some of our projects?

Card sort for hospital website, two groups in open-ended card sort for insight into information architecture of hospital website
comparison study of content for e-commerce site, with a focus on understanding which approach to content strategy was more effective
Web application for tax preparation, expert review to identify issues in advance of redesign
Follow-up tax prep usability study to understand users' experience based on changes made from issues identified in expert review
Mobile application for large home improvement store to understand users' experience as part of design process
TV websites’ news content, to understand user preferences for news formats
TV websites’ weather content, to understand user preferences for weather information
Call center conversion from green screen to GUI software to understand training requirements in making the conversion
New templates for a large hospital's training modules to learn users' ease of use and satisfaction
International hotel group’s web application for energy savings to understand hotel operator’s use of the program to institute green initiatives
IVR (Interactive Voice Response System) for major airline to understand users’ reactions to menu hierarchy and success in getting needed information
IVR (Interactive Voice Response System) for major media company to understand users’ reactions to menu hierarchy and success in getting needed information
International hotel group’s fee based loyalty program to understand barriers to registration
Hotel website's reservation process to determine user preferences for prototyped revisions to the reservation booking process
Digital cable TV service provider to determine which of several instruction sets is most effective in supporting users doing a self-install of a new set-top box.
Software/web applications for businesses to monitor and manage networks
Website for students seeking online learning options with a large university system's offerings. Website supports statewide initiative to increase the number of students participating in distance learning.
Website for prospective teachers to explore programs, jobs, needs, and requirements, and support state-wide initiative to expand qualified, non-traditional teacher base
Technical training manuals to determine readability, usability, and success as a study guide in preparation for taking a series of examinations to demonstrate content proficiency and advance in the profession
Hotel management web-based application for front desk personnel to uncover ease of use without training and potential problems with terminology and navigation
Search engine interface for a privately-held company to explore several redesign options and users' preferences for look, feel, and navigation approaches
New technology (hardware) and online help to determine if two user groups (new employees and service personnel) could use the online help to perform required operations with the hardware
Photo management software for digital photographers in two user groups (professionals and recreational users) to determine if new features and interface were designed to suit both groups
Private university's website to determine what elements of the new interface were most appealing for potential applicants
Internet job search website for computer and information technology professionals to learn how easy or difficult it is to post a resume and find jobs
Computer-based training designed to replace a week of on-site training to determine the effectiveness (pass rate) and confidence of users
E-learning system to determine “mental model” issues for students in two groups: those transitioning to this tool from a different system; those without any prior experience with e-learning