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What do our clients say about us?

Our clients say great things about us. After all, we work very closely with each one to make sure that the user research study is right for them and that the results are instantly usable.

Some of our clients even let us quote them. Here are some of them, sharing their stories of their experience working with us.

Laurie Gray, project lead for a hotel group's loyalty program

"We were doing a usability test at Southern Polytechnic with Carol Barnum. Our client, the director of an international high-end hotel website who also happens to have a background in marketing, was observing. This was his first usability test.

When we got to the end of the day, we had a short time while we finalized some data, and Carol graciously took this client into the lab and let him sit in the participant's chair and run through one of our scenarios while we finished up. He was absolutely delighted and immediately 'got' it.

He was able to take off his director's hat and immediately put on his user's hat in an amazing and completely unexpected way. He offered some great insight to Carol about his own project. In that brief period, we gained an ally who will be able to better resist the impassioned pitches of his digital agency of record and who now will come to the UX group and ask us to check out what is truly best."

Matthew Perry, CEO of Mobients

“My company hired Carol to assist in a usability study for a conceptual mobile application. Carol's lab is impeccable & our client was very impressed. Carol was able to quickly get up to speed on the goals of the study. She was able to recruit a difficult segment of candidates, direct the team throughout the tests, all the while maintain an extremely high-level of competence and professionalism. Carol played a key role in the success of our study and I look forward to working with her again soon.”

Lee Cash, Senior IT Project Manager, Georgia Department of Transportation

"I observed The Usability Center team's work on a project for the Georgia Department of Transportation -- the results were impressive."