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Client Services

Client Services TeamWelcome to the UITS Tech Support Client Services page. Here you will discover what Client Services is, our purpose, and who is involved. 

Client Services Team

The mission of the Client Services group is to improve the availability and quality of support for SPSU Student, Staff, and Faculty members. We also work to educate customers on new technologies that help support the overall mission of the University. We strive to decrease wait time for support, while increasing the number of immediate response opportunities with remote support technologies, skilled technicians and student workers. We establish solid rapports with University stakeholders to ensure transparency between UITS and the campus community. Client Services custom-tailors solutions for the SPSU community to ensure that needs are met by using new and emerging technologies and tools related to higher education in the 21st century. 

The Client Services team is committed to supporting the technology needs of SPSU's growing student and employee population. The scope of Client Services support is broad in nature, therefore our dedicated staff has been divided into several smaller units:

Help Desk:

Stephen Wyatt, Help Desk Operator / Tech 2

Brian Johnson, Help Desk Operator / Tech 2

Student Technicians

The Help Desk can be reached at 678-915-4357.

IT Procurement:

Leah Coppola, IT Procurement & Logistics Coordinator

Student Assistant

Solutions Architecture & Administration:

Jamie Boardman, Assistant Director of Client Services

The Client Services group is under the Technical Support umbrella, directed by Dave Parham.

Visit the Service Catalog for more information on:

Answers (FAQ)

Automated Call Distribution (Workgroups)

Calendaring

Groupware (Collaborate)

Help Desk (Dial-in, Walk-up & Virtual)

Help Desk (Hosting)

Purchasing of Technology

Remote Desktop Support (Bomgar)

Solutions Architecture

Telephones

Tutorials & Training

Help
Building H
Lower Level, East Side

1100 S. Marietta Pkwy.
Marietta, GA 30060

Phone: (678) 915-HELP
(678) 915-4357