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USG Shared Services Call Center Resources

This page provides information, details and resources for the USG Shared Services Call Center. 

The call center is designed to assist employees and retirees with commonly encountered questions and issues related to the ADP system. 

Examples include:

  • New employee system registration
  • Password resets
  • Timecard / Leave issues (eTime)
  • Making benefit elections and changes
  • Direct deposit issues
  • Viewing / printing compensation statements
  • Accessing / reprinting annual W2 statements

Employees and retirees may obtain assistance via any of the following:

Toll Free:  (855) 214-2644
Phone: (478) 240-6500
Fax: (478) 240-6414
Email:helpdesk@ssc.usg.edu

Employees and retirees may also use the Call Center information database (referred to as "Right Answers") to search for answers to frequently asked questions.  In addition to searching the database, employees and retirees can also create an account and submit a ticket for assistance via the Right Answers system.  This may be particularly helpful for issues encountered after hours or during weekends / holidays. 

The Right Answers information database can be accessed at https://answers.ssc.usg.edu
 
The University System of Georgia Shared Services Center is located at:
1005 George J. Lyons Pkwy
Sandersville, Georgia 31082

Their normal operating hours are Monday - Friday from 8am to 5pm EST.

 

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